printer problems

[Therubiccube]

WIFI is connected however the information Icon still shows a static orange light which implies that there is no connection to the pc. I have tried downloading updates a few times but yet it still wont connect

[Anand_Andy · Accepted solution]

Hi @Therubiccube,

Welcome to the HP Support Community

I'd like to help!

I understand that you need help with the printer connectivity to your PC. However, I need some information on the printer details.

So I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link to view the instructions.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Anand_Andy]

@Therubiccube

Please help me with the below details -

1. What is the printer model and serial number? Click here to know how to get the serial number from your product.
2. Which PC do you have and the operating system on it with the version? 
3. From when are you facing this issue?
4. Were there any changes made to the router or the network connection by the Internet Service Provider?
5. Are you trying to add the Printer to your PC using HP Smart?
6. Is there a solid blue light on the printer next to the Wifi Icon?

Let me know!