printer says idle after all troubel shooting steps

[marley3476]

Printer status is still idle after following all trouble shooting steps

[VikramTheGreat]

Hi @marley3476,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I know how frustrating it is when the printer still shows “Idle” after you’ve tried everything; it feels like hitting a wall. Let’s go deeper and check what’s happening behind the scenes:

Key Checks Before Advanced Fix

1. Connection Status
   • Is the printer connected to Wi‑Fi? (Solid blue light on Wireless icon)
   • If not, re-run Wi‑Fi setup using the HP app.
      
2. HP App or Driver
   • Open HP App → Does it show the printer as Ready or Offline?
   • If offline, remove the printer from the app and add it again.
      
3. Print Queue
   • On your PC: 
     • Go to Control Panel → Devices and Printers → Your HP Printer → See what’s printing.
     • Cancel all jobs and restart the spooler (or reboot PC).

Advanced Steps

• Restart Print Spooler Service (Windows):
  1. Press Win + R, type services.msc.
  2. Find Print Spooler, right-click → Restart.
      
• Update Firmware:
  Use the HP app or the HP Support site to check for firmware updates.
   
• Reinstall Printer Drivers:
  Remove the printer completely, restart the PC, then reinstall via HP App or Official HP® Support.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat