printer says tray is open , it is loaded and closed so will not print

[sheptonboy]

"a paper tray is open.Make sure the paper you want to use is loaded ,close the tray to continue". ..this is the message on my printer, i was printing oss several sheets when this appeared 

[RichAnt]

Hello Sheptonboy, 

It possibly could be fixed by simply pulling out the entire paper tray, (physically remove it from the printer), and then reinstalling it.  See illustration below.

Also, this link provides specific items for proper paper feed (Solution 1).  Sometime a Hard Reset (Solution 4) helps.  If not fixed, please produce a Printer Status Report (Step 3 of Sol. 1), which could indicate hardware issues.

https://support.hp.com/in-en/product/HP-ENVY-5540-All-in-One-Printer-series/5447939/document/c043564...  Entitled:  Out of Paper error - Printer Does Not Pick Paper.

Here is your manual, (since I opened it). http://h10032.www1.hp.com/ctg/Manual/c04762607

If not fixed, there are basic problems plus other steps to suggest.  So get back, if needed.

I am not an HP employee; just searching for helpful answers for queries on the forum.

A reply is greatly appreciated, if suggestions help or not, as the multitude of volunteers on the forums respond to lots of queries, which requires a great deal of time.  Good luck.

[sheptonboy]

hi thanks for your reply and excuse the delay to it, i had at the time of the problem removed the tray ensemble completely,  it temporarily worked, then when i requested another print run  the message appeared again,Turned off the machine  and it cleared the problem, again temp'y , i then lifted the "lid to access the ink compartment and just closed it again, this also worked  ,again temporarily, have not used the printer since, but will try the  status repert to see if it highlights anything, thanks