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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
cliramk
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Message 1 of 2
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printer screen

HP Recommended
HP OfficeJet Pro 6978

My printer screen is not working now so I can't use the printer as a copier anymore. My printer is covered under the warranty but how do i even get started to request a repair. This place is like a maze in a nightmare.

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sandytechy20
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@cliramk

 

Welcome to the HP support community.

 

I understand that your printer display is frozen, I am glad to assist you.

You might have to reset the printer to fix the issue.

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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