printer shows paper jam, but there is NO paper jam. Nevertheless printer won't print

[RichardH1960]

printer shows paper jam, but there is NO paper jam. Nevertheless printer won't print

[A_Gayathri]

Hi @RichardH1960 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP LaserJet Pro M118dw is displaying a "paper jam" error even when there is no jam, here are several troubleshooting steps you can try:
 

1. Power Cycle the Printer

• Turn off the printer and unplug it from the power source.
• Wait for about 30 seconds, then plug it back in and turn it on.

2. Check for Hidden Jams

• Open all access doors (front, back, and any side doors) to check for any small pieces of paper or foreign objects that might be causing the error.
• Ensure that the toner cartridge and drum are properly seated.

3. Clear the Printer Queue

• On your Mac, go to System Preferences > Printers & Scanners.
• Select your printer and click Open Print Queue.
• Clear any stuck print jobs.

4. Reset the Printer

• Press and hold the Go button for about 5 seconds while the printer is powered on. This will reset the printer and may clear any error messages.

5. Update or Reinstall Printer Drivers

• Ensure you have the latest drivers for macOS 10.15 Catalina:
  • Go to the HP Support website.
  • Search for your printer model and download the latest drivers.
• You can also remove the printer and add it again in Printers & Scanners settings.

6. Check the Paper Path Sensors

• Sometimes, the sensors that detect paper jams can get stuck or malfunction. Ensure they are clean and unobstructed. You can use a soft, dry cloth to gently wipe any dust.

Refer to this document: HP LaserJet Pro M118dw User manual

HP LaserJet M118, M203, M206 Printers - Paper Jam Error
 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.