• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎08-18-2019 08:11 PM

HP Recommended
Product: hp envy photo 6255
Operating System: macOS 10.13 High Sierra

My printer stopped printing and said to load paper. There was paper in it already, but I took it out and put it back in. Didn't work so I restarted the printer. Now, it is stalled in the middle and the wifi is off.

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-21-2019 10:56 AM

HP Recommended

@janettio, Welcome to HP Support Community!

 

I would recommend you to follow the steps from the document HP ENVY 6200, 7100 Printers - 'Out of Paper' Displays, Printer Does Not Pick Up Paper.

 

If you still have issues, revert back for additional help.

 

Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎08-21-2019 10:56 AM

HP Recommended

@janettio, Welcome to HP Support Community!

 

I would recommend you to follow the steps from the document HP ENVY 6200, 7100 Printers - 'Out of Paper' Displays, Printer Does Not Pick Up Paper.

 

If you still have issues, revert back for additional help.

 

Keep me posted.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No

‎08-22-2019 09:10 AM

HP Recommended

Thank you for answering my question. The problem was more that it stalled while starting up. I had to unplug it overnight and when I plugged it back in the next morning. it started right up! She is a crabby girl. LOL

Was this reply helpful? Yes No

‎08-22-2019 10:37 AM - edited ‎08-22-2019 10:38 AM

HP Recommended

@janettio

 

That's great! Happy to hear that.  

 

If you need further assistance feel free to reach out to us.  

 

Have a great day ahead! 

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.