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‎04-23-2021 03:10 AM

HP Recommended
Product: Envy 6255
Operating System: Microsoft Windows 10 (32-bit)

When I installed the start up color it won't print anything.  It says do not use start up cartridge. I don't know if it's ink or the printer.  I don't want to buy ink if it's a printer issue. it's almost as cheap to buy another printer.

Category:
1 REPLY 1

‎04-26-2021 08:21 AM

HP Recommended

@tdashiell

 

I would like to help

 

Are you using startup cartridges? If you are getting the message not to use the Startup cartridges, then you just need to replace them with regular cartridges

 

Startup cartridges are only used to setup the printer initially

 

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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