printer stopped spooling

[leakst]

Office Jet Pro 8720

Problem:  Printer stopped printing error message says - printer spooling service isn't starting automatically, Printer spooling service isn't running

[Raj_05]

Hi @leakst,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're encountering an issue with the print spooler service on your HP Office Jet Pro 8720 printer. This is a common problem that can usually be resolved by restarting the print spooler service on your computer.

Here’s how you can do it.

For Windows:

1. Press Windows Key + R to open the Run dialog box.
2. Type services.msc and press Enter to open the Services window.
3. In the Services window, scroll down and locate Print Spooler in the list.
4. Right-click on Print Spooler and choose Restart. If it’s not running, you can choose Start instead.
5. Once restarted, close the Services window.

After restarting the Print Spooler service, try printing again to see if the issue is resolved.

If the issue persists:

If restarting the Print Spooler service doesn't resolve the issue, you can try these additional steps:

Clear the Print Queue:

• Go back to the Services window (services.msc).
• Stop the Print Spooler service.
• Open File Explorer and navigate to C:\Windows\System32\spool\PRINTERS (you may need administrator rights to access this folder).
• Delete all files in the PRINTERS folder.
• Restart the Print Spooler service from the Services window.

Update Printer Drivers:

• Sometimes outdated or corrupted printer drivers can cause print spooler issues.
• Visit the HP support website and download the latest drivers for your HP Office Jet Pro 8720 printer.
• Install the drivers and restart your computer.

[Raj_05]

Check for Windows Updates:

• Ensure your operating system is up to date with the latest Windows updates as these can sometimes include fixes for printer-related issues.

For macOS:

Restart Print Spooler:

• Go to System Preferences > Printers & Scanners.
• Select your printer from the list and click the - button to remove it.
• Click Add (+) to re-add the printer.
• Try printing again.

Reset Printing System (if needed):

• Open System Preferences > Printers & Scanners.
• Right-click (or Control-click) on the list of printers on the left sidebar.
• Choose Reset printing system and confirm the action.
• Re-add your printer and try printing again.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support