printer validation failed Windows 10

[LindaC7882]

printer validation failed code - have tried updates, uninstall, reinstall  Help 

[TEJ1602]

@LindaC7882, Welcome to HP Support Community!

To assist you better, I would need a few more details:

1) Is the printer able to make a photocopy? If yes then it indicates that the printer and ink cartridges are fine.

2) Is the error message appearing on the printer's screen or computer screen?

If the printer is able to make a photocopy correctly then let us uninstall the printer drivers from the root level and then reinstall them. The following steps will help:

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on the Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers.

Click here download and install the printer driver.

Also, check if you have the latest firmware. You can install the firmware from here.

Let me know if this helps.

Cheers 🙂

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