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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- printer validation failed

Create an account on the HP Community to personalize your profile and ask a question
01-19-2020 03:28 AM
Hi @Cobar4me
Welcome to the HP Support Community. I'd be happy to assist you with the "Printer Validation" error.
To better assist you -
1.) What's the operating system installed on the computer?
2.) Does the copy works?
3.) Have you tried printing from a different devices?
While you respond to that, let's try these steps -
1) Take out the cartridges.
2) Unplug the power cord from the printer & wall.
3) Wait for 30 seconds.
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.
5) Insert the cartridges back into the printer.
Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
Asmita
I am an HP Employee