printer violently flashing "turn power off and then on"

[JonnyO82]

Hello, everyone...I hope someone might have some input.  The printer works great, but unfortunately has always been a bit finicky with connection issues.  Now it won't go beyond this obnoxious flashing display telling me to turn it off and then on....

I have attempeted a couple of different resets, but with no success.  

Thanks in advance!

[The_Fossette · Accepted solution]

Hi @JonnyO82

Welcome to the HP Forums!

I appreciate you taking the time to share your concern and thank you for using this forum, it is a great place to find answers.

I reviewed your post and I understand that you are unable to print and getting an error message.

I’d love to help!

Follow the steps in the below document to fix this issue.

http://hp.care/2ihhoxc

Let me know how it goes and you have a good day ahead.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care!

Cheers!

[JonnyO82]

Thanks, Fossette...I followed your link and attempted everything I could, but yet again to no prevail. My final attempt is a new power supply cable, which is en route to my house as we speak.

Thanks!

[JonnyO82]

Good morning, 

  The link led me to replace the power cord and that most definitely did the trick.   It now gets beyond the original error screen...however, now my printer displays a new error: "paper jam".  I've checked all areas of the printer(aside from disassembling the entire unit) and I can't see anything obstructions. 

  I'm wondering if the printer is just plain wacky and needs to be replaced OR if this can be troubleshot and/or repaired at a minimal cost... 

Thanks in advance