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‎08-22-2020 01:53 PM

HP Recommended
Product: hp officejet pro 6978
Operating System: Microsoft Windows 10 (64-bit)

printer will not recognize primary network used on on hp computer. Can't update. reconizes 2.4 gh not 5.0 gh

 

1 REPLY 1

‎08-25-2020 05:31 AM

HP Recommended

@jerryo351

 

Welcome to the HP support community.

 

This printer supports only 2.4 GHz bandwidth.

Make sure the router is set to this bandwidth to connect the printer and computer.

Here are the printer specifications:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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