printer won't print & light is solid amber

[weebo]

I have the HP Envy 6052e All in one printer. Suddenly it's not printing and the light remains solid amber. I've tried the diagnostic tools multiple times & it only tells me I can't print until the problem is solved. Really? It just doesn't say what is wrong & the fixes don't work. And a couple of times it said there was a problem with one of my print cartridges but it's not consistent on the cartridges. I do have genuine hp cartridges. When trying to print it acts like it's going to print but then nothing happens.  Please help. Thanks

[Jay_G24]

Hi @weebo,

Welcome to the HP Support Community

I'd like to help!

I understand you are unable to print.

Try the below suggestions -

Lightbar glows amber

The light bar glows amber if there is a printing error. Look at the other lights on the printer to find and resolve the error you are experiencing.

• Paper tray light also blinks
• Cartridge access door light blinks, Ink cartridge light is on, Cancel and Resume buttons are on
• Cartridge access door and Ink cartridge light blink, Cancel button is on, Resume button is off
• Cartridge access door light is on, Ink cartridge light is off, Cancel and Resume buttons are off
• Cartridge access door light blinks fast, Ink cartridge light blinks fast, Cancel button is on, Resume button is off

For instructions refer to -Blinking Lights and Error Codes

Light bar blinks amber fast

The light bar flashes amber and LEDs on the printer blink fast. This is a serious printer error. Turn the printer off, and then turn it on or do a hard reset as follows:

With the printer turned on, disconnect the power cord from the printer.

Unplug the power cord from the power source.

Wait for 60 seconds.

Reconnect the power cord to a wall outlet and to the printer.

Wait for the printer to fully turn on. The Edge lighting will turn from green to blue-white/white.

If the error persists,

• I've sent you a private message with further instructions to get this issue sorted.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link:  https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

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