printer won't print photos or documents in color but prints a color test page perfectly

[saberjim2]

Off. jet 4655 test page prints in perfect color but cannot print photos or documents in anything  but B/W or greyscale.

[Dvortex · Accepted solution]

Hello, @saberjim2 - Hope you are well 🙂

Welcome to the HP Forums, I'd be happy to help you with your printer issue!

Going through your post, I understand that are facing issues while printing in color on your HP Officejet printer. It looks like an issue with the print driver settings on your PC since the color is printing fine on test pages. Try the steps below to try and fix the same:
 

1. Go to Control Panel – Devices and Printers.
2. Right-click on Officejet 4655 and select “Printing Preferences”.
3. Navigate to print quality / layout tab and make sure that the color printing option is selected.
4. Save the settings and check for issue resolution.

If the issue persists, then I’d suggest to completely reinstall the drivers as suggested below:
 

• Unplug the USB cable from the printer and computer if present.
• Go to Control panel – Programs and feature – Select all the HP Officejet printer entries and uninstall them.
• Restart your computer.
• Now click on http://ftp.hp.com/pub/softlib/software13/COL61232/mp-147818-1/OJ4650_Basicx64_1122.exe to download and install the printer drivers.
• Connect the USB cable if prompted and follow the onscreen instructions to complete the installation.

Those steps should do the trick, let me know the outcome!

Cheers 🙂
 

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[saberjim2]

Worked just fine. The property sheet for the previous solution that I tried did not have a color option at all, anywhere. I used the printer CD as the entry to the download  of the drivers. This seemed to be the right course of action.

Prints beautiful color now. Thank you very much.

SaberJim