printer

[majordogma]

My printer no longer prints duplex. It is an older printer, but it has been very reliable up to this point.

[Hawks_Eye]

Hi @majordogma 

Welcome to the HP Support Community! Thanks for posting your query! 

We're here to help you get back up and running.

Thanks for sharing that—it’s great to hear your printer has served you reliably so far. Let’s take a closer look at what might be affecting duplex printing. To help isolate the issue, could you please share a few details:

1. Printer model – Which HP printer are you using?
2. Connection type – Are you printing over USB, Wi-Fi, or Ethernet?
3. Operating system – Are you using Windows 10, Windows 11, or another version?
4. Print source – Are you printing from a specific app (like Word, Adobe Reader, browser) or using the HP App?
5. Driver and software – Have you recently updated or reinstalled the printer driver or HP App?
6. Print settings – When you go to print, is the “Print on both sides” or “Two-sided” option visible and selectable?
7. Behavior – Does the printer print single-sided only, or does it pull the page back in and then stop?

Once I have this information, I’ll guide you through the most relevant checks to bring back that smooth double-sided printing.

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

[majordogma]

1. Printer model – Which HP printer are you using?  HP Envy Photo 6200 Series (870E98)
2. Connection type – Are you printing over USB, Wi-Fi, or Ethernet? Wi-Fi
3. Operating system – Are you using Windows 10, Windows 11, or another version? Windows 11
4. Print source – Are you printing from a specific app (like Word, Adobe Reader, browser) or using the HP App?
5. Driver and software – Have you recently updated or reinstalled the printer driver or HP App?  Not sure - probably not
6. Print settings – When you go to print, is the “Print on both sides” or “Two-sided” option visible and selectable?  Yes, it is visible. It is always selected.  It's only been in the last week that it has failed to print duplex.
7. Behavior – Does the printer print single-sided only, or does it pull the page back in and then stop?  Normally it prints one side, then pulls the page back in and prints on the opposite side.  It no longer does this.  It prints one side only, then completes the printing cycle.

[majordogma]

By the way, I'm sorry for the negative review I sent last night.  I was checking email messages and found the original HP message asking about my experience using this service.  I had not worked my way up the new messages to discover your excellent questions (below).  This was a premature response on my part.

[Hawks_Eye · Accepted solution]

Hi @majordogma 

Thank you so much for your thoughtful follow-up—and no worries at all about the earlier review. I truly appreciate your kind words and the detailed information you’ve shared. It really helps narrow things down.

Since your HP Envy Photo 6200 series printer was previously printing duplex correctly and only recently stopped pulling the page back in, we’ll focus on restoring that auto-duplex functionality. 

Here’s a step-by-step guide to get things back on track:

1. Check Printer Properties in Windows

Sometimes Windows updates can reset or override driver settings.

• Go to Settings > Bluetooth & devices > Printers & scanners
• Select your HP Envy Photo 6200 series
• Click Printer Properties (not “Printing Preferences”)
• Go to the Device Settings tab
• Look for Duplex Unit (for 2-Sided Printing) and ensure it’s set to Installed
• Click Apply and OK

 

2. Verify Duplex Option in Printing Preferences

• Go back to Printers & scanners
• Click Printing Preferences
• Under the Layout or Finishing tab, ensure Print on both sides is set to Automatic
• Click Apply and OK

 

3. Update or Reinstall the Full Feature Driver

If the driver has reverted to a basic version, duplex printing may be disabled.

• Visit the HP Envy Photo 6200 series software page
• Download and install the Full Feature Software and Drivers for Windows 11
• Restart your PC and printer after installation

 

4. Print a Duplex Test Page

• Open a document in Word or PDF
• Go to File > Print
• Select your printer
• Click Printer Properties
• Confirm Two-sided printing is enabled
• Print and observe whether the page is pulled back in

If the issue persists after these steps, let me know and we can explore resetting the print system or checking for firmware updates. You’ve done a great job so far, and I’m confident we’ll get your printer duplexing again soon.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[majordogma]

Thank you so much, Hawk_Eye.  I appreciate your help and the time you took to give me a some help with my printer!

(I also replied to your email message.)

[Hawks_Eye]

You’re very welcome @majordogma.

I’m glad I could guide you through the troubleshooting steps and give you some clarity on what’s happening with your printer. 

You’ve been patient and thorough in trying each suggestion, which makes a big difference when dealing with persistent issues like this.

A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 😊

Regards, 

Hawks_Eye