printer

[Diane55_]

printer either that stuck or print blank pages

[Raj_05]

Hi @Diane55_,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're dealing with multiple issues with your HP printers. Let's address each issue one by one.

Printer Stuck in Setup Loop

For the HP OfficeJet Pro 9730e Wide Format All-In-One Printer that is not recognizing setup cartridges and is stuck in a loop.

Verify Setup Cartridges:

• Ensure that you are using the original setup cartridges that came with the printer.

Clean Cartridge Contacts:

• Turn off the printer and unplug it.
• Remove the setup cartridges and clean the electrical contacts on the cartridges and in the printer using a lint-free cloth lightly moistened with distilled water.
• Reinsert the cartridges and plug in the printer.

Reset the Printer:

• Unplug the printer while it is turned on.
• Wait for at least 60 seconds.
• Plug the printer back in and turn it on.

Firmware Update:

• Ensure the printer firmware is up to date. You can usually find firmware updates on the HP support website.

Factory Reset:

• Access the printer's settings menu and perform a factory reset. Note that this will revert all settings to factory defaults.

[Raj_05 · Accepted solution]

Printer Printing Blank Pages

For the HP Envy Inspire 7900e series printer and other models experiencing blank page issues,

Check Ink Levels:

• Make sure the ink cartridges are not empty. Replace any empty cartridges.

Printhead Cleaning:

• Use the printer's built-in maintenance tools to clean the printhead.
• Access the printer’s control panel, go to maintenance or tools, and select “Clean Printhead”.

Align Printhead:

• Perform a printhead alignment from the printer’s maintenance menu.

Check for Clogged Nozzles:

• Print a nozzle check pattern to see if any nozzles are clogged. If they are, run the printhead cleaning cycle.

Remove and Reinsert Cartridges:

• Turn off the printer and unplug it.
• Remove the ink cartridges and inspect them for any packaging materials or obstructions.
• Reinsert the cartridges and plug in the printer.

Software and Driver Update:

• Ensure that your printer software and drivers are up to date. Visit the HP support website for the latest updates.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Diane55_]

My printer is HP DeskJet 2755e and prints blank pages.