printer

[hello13579]

why i can not change the print size on my hp series 2800 printer when printer preferences are set to 4

[A_Gayathri]

Hi @hello13579,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're trying to print on a specific paper size (like 4x6) with your HP DeskJet 2855e but are having trouble changing the print size settings. 

Here are a few steps to troubleshoot and resolve the issue:

1. Check Printer Preferences

• Go to Control Panel > Devices and Printers.
• Right-click your HP DeskJet 2855e and select Printing Preferences.
• In the preferences window, ensure that the correct paper size (4x6) is selected under the Paper/Quality or Layout tab.

2. Select the Paper Size in the Application

• If you're printing from an application (like Word, Adobe, etc.), make sure you also change the paper size in the application's print settings:
  • File > Print > Printer Properties (or Page Setup in some applications).
  • Set the paper size to 4x6 or the size you want.

3. Check the Paper Tray Setup

• Make sure that the correct paper size is loaded into the paper tray. If you're trying to print 4x6, ensure that 4x6 photo paper is correctly placed in the tray.
• The printer may not allow size changes if it detects a mismatch between the selected size and the paper physically loaded in the tray.

4. Update Printer Drivers HP DeskJet 2855e All-in-One Printer Software and Driver

• Outdated drivers can sometimes cause problems with changing printer settings. Download the latest drivers for your HP DeskJet 2855e from the HP Support website.
  • After updating, restart both the printer and computer.

5. Try a Different Application

• If the problem persists, try printing from a different application to rule out any issues specific to the software you're using.

Refer to this document: HP DeskJet 2855e All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[hello13579]

Still does not work.

[A_Gayathri]

Hi @hello13579,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!