printer

[silk0716]

I have the HP Envy printer and every time I try to print will come up, " the photo tray is blocked. " It will not print.  

[VikramTheGreat]

Hi @silk0716,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand how frustrating it is when your HP Envy printer refuses to print and shows a “Photo Tray is Blocked” error even when everything looks fine. It’s like trying to open a drawer that insists it’s stuck, even though you know it’s not.

Let’s walk through the steps to fix this issue gently and effectively.

Fix: “Photo Tray is Blocked” Error on HP Envy Printers

1. Reseat the Photo Tray Properly

This error often occurs when the photo tray isn’t aligned correctly.

• Place the printer on a flat, stable surface.
• Push in the output tray extender.
• Pull out the input tray, but don’t remove it.
• Remove the output tray completely.
• Check that the photo tray guide tabs (grey) slide beneath the main tray guides (black) on both sides.
• Gently adjust the photo tray so the tabs align and press them into position.
• Reinstall the output tray and ensure it lines up with the input tray.

🔗 HP ENVY 5640, 5660, 7640 Printers - 'Photo Tray Problem' error | HP® Support

2. Try Printing Without the Output Tray

If the error persists:

• Remove the output tray and try printing again.
• If it works without the tray, the output tray may be defective and need replacement.

3. Perform a Power Reset

• Turn off the printer.
• Unplug it from the wall for 60 seconds.
• Plug it back in directly to a wall outlet (avoid surge protectors).
• Turn it on and try printing again.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat