printer

[majordogma]

My printer no longer prints duplex. It is an older printer, but it has been very reliable up to this point.

[Hawks_Eye]

Hi @majordogma 

Welcome to the HP Support Community! Thanks for posting your query! 

We're here to help you get back up and running.

Thanks for sharing that—it’s great to hear your printer has served you reliably so far. Let’s take a closer look at what might be affecting duplex printing. To help isolate the issue, could you please share a few details:

1. Printer model – Which HP printer are you using?
2. Connection type – Are you printing over USB, Wi-Fi, or Ethernet?
3. Operating system – Are you using Windows 10, Windows 11, or another version?
4. Print source – Are you printing from a specific app (like Word, Adobe Reader, browser) or using the HP App?
5. Driver and software – Have you recently updated or reinstalled the printer driver or HP App?
6. Print settings – When you go to print, is the “Print on both sides” or “Two-sided” option visible and selectable?
7. Behavior – Does the printer print single-sided only, or does it pull the page back in and then stop?

Once I have this information, I’ll guide you through the most relevant checks to bring back that smooth double-sided printing.

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

[majordogma]

1. Printer model – Which HP printer are you using?  HP Envy Photo 6200 Series (870E98)
2. Connection type – Are you printing over USB, Wi-Fi, or Ethernet? Wi-Fi
3. Operating system – Are you using Windows 10, Windows 11, or another version? Windows 11
4. Print source – Are you printing from a specific app (like Word, Adobe Reader, browser) or using the HP App?
5. Driver and software – Have you recently updated or reinstalled the printer driver or HP App?  Not sure - probably not
6. Print settings – When you go to print, is the “Print on both sides” or “Two-sided” option visible and selectable?  Yes, it is visible. It is always selected.  It's only been in the last week that it has failed to print duplex.
7. Behavior – Does the printer print single-sided only, or does it pull the page back in and then stop?  Normally it prints one side, then pulls the page back in and prints on the opposite side.  It no longer does this.  It prints one side only, then completes the printing cycle.

[majordogma]

By the way, I'm sorry for the negative review I sent last night.  I was checking email messages and found the original HP message asking about my experience using this service.  I had not worked my way up the new messages to discover your excellent questions (below).  This was a premature response on my part.