printerStays on Spooling status and won't print

[MowgliMQ]

After I put in a new print cartrage and downloaded whatever HP told me I should download. When I try to print some types of documents, especially pdf's, online files, adobe, etc.

I tried looking up and following instructions online.  Mostly to stop and rerun the spooling, reinstalling the printer, restarting the computer & printer.  Nothing seems to work. it still gets stuck on spool status.

Any way to get the spooling to start working so that I can print the documents again?

[TEJ1602]

@MowgliMQ, Welcome to HP Support Community!

Follow the steps below-

1. Download HP Print and Scan Doctor.
2. Run HPPSdr.exe from the download location on your computer.
3. Once HP Print and Scan Doctor is open, click Start, and then choose your printer.
   • If your printer is not listed, turn it on and click Retry.
   • If there is a connection problem, follow the instructions in the tool.
4. Depending on the problem, click either Fix Printing or Fix Scanning.
5. Test results are displayed with icons:

    A checkmark means your printer passed.

    A wrench means a problem was found and fixed.

    An exclamation mark means a test failed and was skipped.

    An X means the printer has a problem. Follow the instructions to fix it.

If the issue persists, I recommend you delete the driver and root level and retry, follow the steps below: 

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

😎 Click on the “Drivers” tab 

9) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

Now try adding the printer using TCP/IP if the printer is connected to wireless network.

1.  Select “Start” and type “printers” in the search box. 

2.  Choose “Printers & scanners“. 

3.   elect “Add a printer or scanner“. 

4.  Wait for the “The printer that I want isn’t listed” option to appear, then select it. 

5.   Select “Add a printer using a TCP/IP address or hostname”, then select “Next“. 

6.   select “TCP/IP Device” in the “Device type” list. 

7.  Type the hostname or the IP address of the printer. Select “Next“. To find the IP address of the printer, touch the Wi-Fi icon on the printer's control panel.  

8.  Windows should find the printer if the printer is on and configured correctly. You may have to specify more information. If prompted, select the type of network adapter installed in the printer in the “Device Type” drop-down list. You can also click “Custom” to specify custom settings for the network printer. Select “Next“.

If the printer is not wirelessly connected, try the Windows built-in drivers. Follow the steps below:

•    Go to Control Panel - Devices and Printers - Click on "Add printer" and follow the on-screen instructions.

•    When the page prompts for the drivers, select "Windows update". The driver list will be updated.

•    Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.

Refer to this document HP Printers - Installing and Using the Windows Built-in Print Driver for help

Try printing.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[MowgliMQ]

Thank you .
I had tried the HP printer and scanner doctor before and it didn't work. I was unable to uninstall the HP printer.  
this is the message I got when I tried to uninstall it.

thank you 

 Dani

[MowgliMQ]

How do I get this information?

7.  Type the hostname or the IP address of the printer. Select “Next“. To find the IP address of the printer, touch the Wi-Fi icon on the printer's control panel.  

[TEJ1602]

@MowgliMQ

Thanks for replying!

To find the IP address of the printer, touch the Wi-Fi icon on the printer's control panel.  

Also, with regards to the error message, download the windows troubleshooter to clear any issues with installing or uninstalling devices- 

https://support.microsoft.com/en-us/help/17588/windows-fix-problems-that-block-programs-being-instal....

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[MowgliMQ]

I remove the driver and driver package correct?

[TEJ1602]

@MowgliMQ

Yes, you are correct 🙂

Keep me posted.

[MowgliMQ]

When I tried to delete it , after deleting it with the fix problem link you sent me I get this message

Failed to remove driver HP Officejet Pro 8600. The specified printer driver is currently in use.
Failed to remove package hpvpl09.inf. Driver package is in use.

I also tried turning off the printer (just in case)

These are the only HP programs my computer (which is HP) says it has on it

[TEJ1602]

@MowgliMQ

Restart the print spooler and try uninstalling the drivers

Press “Windows key” + “r” to get the “Run” window.

Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.

Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.

Go to services again - Start the print spooler.

Now, try uninstalling and reinstalling the printer drivers. the ones in the picture can stay.

Keep me posted for further assistance.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!