printerhead problem

[wytpegasus]

My 8025e says there is a problem with the printhead.  Error code is 62.80.13. The cartridges are adequately full so it's not the ink.  I've used the Print & Scan Doctor to no avail.  Help!

[Jerry_57]

Hi @wytpegasus,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I hear that your HP OfficeJet printer 8025e is having a printhead problem with Error code: 62.80.13.
 

For a printhead/ink system error, HP guidance recommends these actions:
 

1. Turn the printer off, then back on.
    
2. Make sure the printer is level using the “round object roll test” (place a small round object on top of the printer; if it rolls in most directions, level the printer).
    
3. If available, open the printer’s Embedded Web Server (EWS) from a web browser and check which supplies show an error.
    
4. Remove the cartridges/supplies. If any feel low or empty, replace them. Reinstall the ones that do not feel low or empty.
    
5. If the error continues, replace all supplies with new genuine HP supplies.
    

I hope this will help.
 

Take care and have a good day.