printhead error

[jcs18]

I received a printhead error message from my HP 6830.  Upon checking the HP troubleshooting site I found that my printer is listed for free replacement.  I filled out the serial number and product number.  I then had the message that the serial number is incorrect.  Now what should I do?  I have entered the number several times.

[Jeet_singh]

Hi @jcs18,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More.

I understand you are getting a Printhead error on your HP OfficeJet Pro 6830 printer. Don't worry we'll work together to find a solution for you,

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Please remove all the ink cartridges and then perform a Hard reset on the printer.

* With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

* Remove USB cable, if present.

* Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

* Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

* Turn on the printer and wait till warm-up period finishes and the printer is idle.

* Now insert the ink cartridges and then try to print a test document and check if it works,

If the issue persists, I would suggest you follow the steps suggested in the support website.

If nothing works, I would suggest you try to check for the latest firmware update if available for your printer, using this website,

(Upon checking the HP troubleshooting site I found that my printer is listed for free replacement.  I filled out the serial number and product number.  I then had the message that the serial number is incorrect.  Now what should I do?  I have entered the number several times) Answering to your question, I would recommend you contact our HP phone support for further assistance, Please fill in the product details to get the tech support number.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, 

mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[jcs18]

I tried all the above and when I fill out the form it takes me nowhere.  I'm very frustrated!

[Jeet_singh]

Hi @jcs18,

I understand you are having issues contacting HP phone support as your product is Out of warranty, Don't worry, though, I will help you to get through the tech support.

I have sent you the instructions in a private message. If you are unfamiliar with how the Forum's private message capability works, this post has instructions.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next to your profile Name, you should see a little blue envelope, please click on it.

Please reply back on the public post as this Private message box is not monitored.

I hope this helps resolve this issue completely,

Regards,

[Jeet_singh · Accepted solution]

Hi @jcs18,

I understand you are having issues contacting HP phone support as your product is Out of warranty, Don't worry, though, I will help you get through the tech support.

I have sent you the instructions in a private message. If you are unfamiliar with how the Forum's private message capability works, this post has instructions.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next to your profile Name, you should see a little blue envelope, please click on it.

Please reply back on the public post as this Private message box is not monitored.

I hope this helps resolve this issue completely,

Regards,

[jcs18]

Thank you for your help.  I contacted HP support through the number you gave me and a refurbished printer is being sent to me.

[Betty0610]

@Phil-Buchwalter

Welcome to HP Forums. This is a great place to get support, find answers and tips to your technical queries.

I understand that you have been using an HP Officejet Pro 6830 e-All-in-One Printer and you get a Printhead error. I would like to help with that.

Let's try troubleshooting from Step 3 onwards from this document.

If the issue still persists. I recommend you contact the HP Phone Support Team for service options.

I have sent you a private message, for more details that cannot be shared in a public post.

Could you please check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!