printhead problem error

[kari526]

Continually get a printhead problem error on my printer. Have followed directions to clear it and it doesn't seem to clear. Have removed ink and put it back, still doesn't clear. Any suggestions?

[Kuroi_Kenshi]

Hi @kari526,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding printhead problem errors!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Verify Printhead Compatibility:

• Ensure the printhead is compatible with your printer model. Refer to the printer’s user manual for the correct printhead part number.

Clean the Printhead:

• Sometimes residual ink or debris can cause errors. Clean the printhead using a lint-free cloth and distilled water.
• Remove the printhead from the printer, gently clean both the printhead and the contacts with the cloth, and reinstall it.

Firmware Update:

• Ensure your printer’s firmware is up to date as updates often fix bugs or errors in printer software.
• Check for updates via the printer’s control panel or through HP Support sites.

Reset the Printer:

• A reset can sometimes clear errors. Turn off the printer, unplug it from the power source, wait for a couple of minutes, and then turn it back on.

Replace the Printhead:

• If cleaning and resetting do not resolve the issue, you might need to replace the printhead as it may be damaged or worn out.

I hope this helps.

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Best regards,