• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎09-10-2023 06:37 AM

HP Recommended
Product: HP OfficeJet 8014e All-in-One Printer

instant ink Printer shows printhead problem error message. I have tried hard reset, factory reset, wireless reset, deleted hp smart and deleted printer and reload, removed all cartridges and put new ones in place.  Trouble shooter cannot complete any tests and issue cannot be found on virtual assistant.  Any hints gladly appreciated.

Category:
1 person had the same question
1 REPLY 1

‎09-10-2023 11:58 PM

HP Recommended

Hi @pussers69,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

I understand you are having a problem with a printhead error on your printer.

 

Did you make any changes to your printer?

 

If you have performed all the steps from this document and still having issues, the printer needs to be checked.

 

 I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-Moderator
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.