printing error

[Jolenemama14]

My HPOOfficeJetPro 8600 has an error code "There is a problem with the printer or ink system." I have tried turning it off. Say to contact HP helpdesk.

It has worked fine in the past and has new ink.

Katie

[A_Gayathri]

Hi @Jolenemama14 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the error message "There is a problem with the printer or ink system" on your HP OfficeJet Pro 8600 Plus e-All-in-One Printer usually indicates an issue with the ink cartridges or the printhead. 

Here are some steps you can follow to troubleshoot and possibly resolve the issue:
 

1. Restart the Printer

• Turn off the printer and unplug it from the power source.
• Wait for about 60 seconds before plugging it back in.
• Turn the printer back on and check if the error message persists.

2. Check the Ink Cartridges

• Open the ink cartridge access door and make sure all cartridges are correctly installed and securely in place.
• Remove each cartridge and inspect it for any visible damage or leaks.
• Gently clean the copper contacts on the cartridges with a lint-free cloth slightly dampened with distilled water.
• Reinstall the cartridges and ensure they click into place properly.

3. Clean the Printhead

• On the printer's control panel, go to Settings > Tools > Clean Printhead. This will run an automatic cleaning process which can sometimes resolve ink system issues.
• If the automatic cleaning doesn’t work, you might need to manually clean the printhead:
  • Open the printer cover and remove the printhead.
  • Gently clean the copper contacts on the printhead with a lint-free cloth slightly dampened with distilled water.
  • Allow it to dry for about 10 minutes, then reinstall the printhead.

4. Reset the Printer

• Perform a hard reset by turning the printer on, and then disconnecting the power cord from the back of the printer while it is still on.
• Disconnect the power cord from the wall outlet.
• Wait for at least 60 seconds, then reconnect the power cord to the printer and wall outlet.
• Turn the printer back on and check if the issue is resolved.

5. Update Firmware Update the firmware on an HP printer

• Make sure your printer has the latest firmware installed. You can check for firmware updates by visiting the HP Support website and searching for your printer model.
• Download and install any available firmware updates.

6. Check for Obstructions

• Check the inside of the printer for any paper jams or obstructions that could be causing the error.

7. Replace the Printhead

• If none of the above steps work, there may be a problem with the printhead itself. You might need to replace it. HP support can provide guidance on purchasing a new printhead.

Refer to this document:  HP Officejet Pro 8600 Plus e-All-in-One Printer series - N911 

HP OfficeJet Printers - 'Printer Failure' Error   There is a problem with the printer or ink system....

I hope this helps. 

Take care and have a good day.

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