printing in reverse colors

[miki123456789]

my printer is printing in reverse colors,  how can i fix?

[A_Gayathri]

Hi @miki123456789 ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with printing in reverse colors (also known as negative or inverted printing), which is typically a setting issue. Here's how you can fix it:

Check Printer Settings in the Print Dialog:

• Open the document you want to print.
• Click on File > Print or press Ctrl+P.
• In the Print dialog box, click on Properties or Preferences.
• Look for any settings related to color options. Ensure that options like "Negative" or "Invert Colors" are not selected.

Check Printer Properties in Windows:

• Go to Settings > Devices > Printers & Scanners.
• Select your HP OfficeJet Pro 8028 from the list.
• Click on Manage and then Printing Preferences.
• Check the color settings and make sure the "Negative" or "Invert Colors" option is not enabled.

Check the Printer Driver Settings:

• Sometimes, the issue might be with the printer driver.
• Go to Control Panel > Devices and Printers.
• Right-click on your HP OfficeJet Pro 8028 and select Printing Preferences.
• Review the color options and ensure that printing in negative or reverse colors is not selected.

Check the Document Settings:

• Make sure the document you are printing does not have colors inverted.
• Sometimes, the issue could be with the document itself, especially if it's a PDF or an image file. Open the document and check its properties.

Update Printer Firmware and Drivers: Update the firmware on an HP printer 

• Go to the HP Support website and check for any firmware or driver updates for your printer model.
• Download and install the latest firmware and drivers if available.

Perform a Printer Reset:

• Turn off the printer and unplug it from the power source.
• Wait for a minute, then plug it back in and turn it on.
• Sometimes, a simple reset can fix various issues.

Check the Software Application:

• Ensure that the application from which you are printing (e.g., Word, Adobe Reader) does not have any specific settings that are causing the issue.

Refer to this document:  HP OfficeJet Pro 8028 All-in-One Printer User manual 

I hope this helps. 

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Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[A_Gayathri]

Hi @miki123456789,

I hope this message finds you well. I wanted to follow up on the technical issue that we discussed earlier and confirm that it has been successfully resolved.

If you encounter any further issues or have any additional questions, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.

I will be archiving this case for now; however, you can respond to the same thread to continue the conversation.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Take care and have a great day ahead!

Gaya1239 

HP Support