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‎05-23-2019 12:59 PM

HP Recommended
Product: Avery label 5361
Operating System: macOS 10.14 Mojave

I am trying to print on Avery labels 5361, which is a label that is self-laminating, so is matte on one side and glossy on the other, designed on the Avery website and exported as a PDF. The PDF prints perfectly on plain paper but will not print properly on the label paper. I have tried every paper setting available in the printer settings: brochure matte and brochure glossy. In both cases there is some text bunched up on the top label, not aligned properly, and nothing on the second and third labels. I am sure it is printing at actual size/100% and I have the updated drivers. It seems to be an issue with the settings and not the PDF, since that prints fine otherwise, so I am wondering if our printer is capable of printing these. The labels are listed as suitable for inkjet or laser. I tried contacting Avery support and they were totally useless.

7 REPLIES 7

‎05-24-2019 01:20 PM

HP Recommended

Hi @rebeccaedwards,

 

A warm welcome to HP Community!

Which application are you using to print the PDF file, is it Preview or Adobe?

Let me know!

 

 

Senan6806


I am an HP Employee

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‎05-28-2019 01:02 PM

HP Recommended

I've tried printing from both. 

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‎05-29-2019 06:55 PM

HP Recommended

@rebeccaedwards

 

Could you try printing the PDF file as an image and check if it print's. Instructions on how to print a PDF file as an image using Adobe Acrobat can be found here. 

Senan6806


I am an HP Employee

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‎05-30-2019 04:30 PM

HP Recommended

I am out of town and won't be able to try this until later next week. I am confused about why this would be a solution, though. The document prints fine when it is not on the label paper. Why would this make a difference in printing this on the labels?

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‎05-31-2019 12:32 PM

HP Recommended

@rebeccaedwards

 

Printing the PDF file as an image should bypass all the processing done by the application by sending a simple image. If in case it's an application processing error then, printing the PDF file as an image could work.

 

Senan6806


I am an HP Employee

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‎06-04-2019 06:13 PM

HP Recommended

That didn't work either, it still bunched everything up in the top right corner. I think I will give up on this one and return the labels and ask my local printer to make me some type of ID cards.

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‎06-05-2019 11:10 AM - edited ‎06-05-2019 11:10 AM

HP Recommended

@rebeccaedwards

 

It's unfortunate that we couldn't resolve the issue and you have to return the label. Since the issue occur only while printing on this particular media, it's possible that the printer may not support this particular media. 

If you need any help, feel free to reach out to us. Have a great day!

Senan6806


I am an HP Employee

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