printing photos on 9020 allin1

[eeeuk]

hi,

i've just bought some HP advanced photo paper.  First photo I've tried to print on it I'm struggling to get any output and I'm not sure what I'm doing wrong.

initially i tried to print from my iPad.  I put one sheet of the paper into tray 2 and when prompted ob the display i put in the right size and paper type; 10x15 and glossy photo paper.

I then selected the print option on the iPad and put in the correct details.  The iPad had detected the different paper sizes so i thought things were looking good.

The first print jammed and i had to remove the paper - nothing had printed on it. 

I tried again - this time the paper seemed to go through ok but when it appeared at the end there was nothing on the shiny side but 4 lines on the reverse.

I tried again - i managed to get about 25mm of the bottom image on the right side of the paper but at the top of the page.  I also had 4 odd bands/lines down the back of the page.

I tried again... nothing but lines on the back of the page.

I switched to my windows 10 PC... same again.  

I also think the paper input try seems to have got some ink - fine coating on it.  I've never noticed smudges in there before but its normally filled with clean a4.

i then tried to print the image on A4 plain paper... no problem from the other paper tray

I then tried to put the glossy paper in the other way up - thinking maybe i was loading the paper the wrong way.  This time it printed but on the water mark side which will never dry it seems.

So I'm completely confused - if i load the paper right way up (glossy side down) I get nothing printed.  If i load the paper the wrong way up (glossy side up) I get a very bad print on the watermark side of the paper that will never dry.

So what's going on?

[Dragon-Fur]

@eeeuk 

Welcome to the HP User Community.

Should work, I think.

Yes, small photo paper goes in Tray 2, print side down, short ends front and back.

Reference > User Guide - starting on Page 33

Try using the Embedded Web Server (EWS) to edit the Paper Size & Type

You can reach EWS from your browser and / or from within HP Smart.

Reminder

HP Smart Mobile requires that the paper size and type be selected / adjusted before the item to be printed is opened.

 -----------------------  -----------------------  -----------------------  ----------------------- 

For those reading - the "Printer Display Method" to modify the paper size & type

Check / Adjust / Retain the Paper at the Printer Display Panel

Open Printer Tray,

If you have not yet done so, Remove / add desired paper size - type

else

Wait a few seconds

Close Tray

IF applicable for your printer:

On the Printer Control Display Panel,

Click Modify / Change / No-Yes (wording varies), adjust the paper size and type, Click OK

No Size?  If the size of the Paper Size is not in the Drop-down list, Select Custom

Note:  Not all printers allow selection of “Custom”

 -----------------------  -----------------------  -----------------------  ----------------------- 

EWS – Browser – Tray and Paper Management

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

Model Dependent:  Advanced section

Click Apply to save changes

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Example (might apply to the 9020 as well as the 9025)

OfficeJet Pro 9025 - Printer Display Panel - Change Paper size / type

Tap the printer display panel (wake up)

Settings Wheel

Slide row of icons to view choices >>> Select Paper Tray icon (two tiny stacked tray icons)

Select / Tap on a Tray (or, if only one Tray, open that entry)

When the information opens, tap on the > "right arrow"

Change the paper setting

 -----------------------  -----------------------  -----------------------  ----------------------- 

EWS - HP Smart for Mobile - iOS / iPadOS

Reminder: The EWS Tray and Paper settings must be updated before you open the object to be printed.

Open HP Smart (for mobile)

Open Settings wheel

Open Add / Set Up a Printer 

Scroll down, Click, Tray and Paper

Model Dependent:  Check / Adjust settings in Advanced

Click Apply to save changes

 -----------------------  -----------------------  -----------------------  ----------------------- 

Example - Retain / Modify (Edit) / Check Paper Size & Type - Tray and Paper Management

Retain_Printing_Preferences_10

Example - EWS > Settings > Preferences - Tray and Paper Management

EWS_9025_Preferences_Tray_and_Paper_Management_All_4

HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 9020 All-in-One Printer 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thanks!

Question / Concern Answered, Click "Accept as Solution"

[eeeuk]

Hi,

thanks for the information/help - when i log into HP Smart and look at those settings they appear to be ok:

I've just tried again tonight using my laptop in the hope that something magical had happened overnight and I get the same result.  I get no warning that I'm trying to print on the wrong size paper and it even selected the right size paper - I don't recall setting it:

I wish I'd not bought 100+ sheets of photo paper might as well have just ordered the prints online.

any other ideas before I waste more paper?

[Dragon-Fur]

@eeeuk 

You are welcome.

In EWS, select Photo paper

In HP Smart, select photo paper and select the Source (Tray) as Tray 2

Example - HP Smart - Windows - Simple Photo Print - 4x6 - Borderless

HP_Smart_W10_Borderless_Print_4x6_11

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thanks!

Question / Concern Answered, Click "Accept as Solution"