printing problem on my HP Color Laser MFP 178nw

[leroymh]

Hello everyone,

I have been having a printing problem on my HP Color Laser MFP 178nw printer for a few days.

When I want to print a document from HP Smart or directly in PDF or other, it says "no paper", even though there is paper in the tray, and the printer panel says: "Ready to copy 100% 00 and 1 flashing"

Thanks in advance for any help that can help me resolve the situation.

[Irfan_06]

Hi @leroymh,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your printer that has a false paper related error.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, refer to the steps on this link to restore factory defaults.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[leroymh]

Thanks for your help but the problem is not solved after the indicated procedure. How can we restore the factory settings?

[Irfan_06]

Hi @leroymh,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

I've sent you a private message with the instructions to perform a factory reset on your printer.

In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support