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HP ENVY 4524
Microsoft Windows 10 (64-bit)

Hello.

I have had this printer a while and not had any issues as of yet.

Lately when printing anything it always seems to smear or smudge, or do something else, if i print the same document numerous times its always different where smears or smudges appear, rarely i will get a clean document.

I have cleaned the cartridges and done all the alignment tools etc 

My cartridges have plenty of ink

Please help 

Thank you 

Here is a photo of what i meanHere is a photo of what i mean

1 REPLY 1
HP Recommended

@CoachDriverPhil

 

Good Day. A warm welcome to the HP community. 

 

I reviewed the case regarding issues with the printer. I will be delighted to assist you here.  

 

Superb description and terrific observations made before posting. Kudos to you for that. 😉 

 

Follow this document which will provide you step by step instructions. By the end of the document I'm sure the issue would be resolved. 🙂  

 

This should do the trick for you.Please perform all these steps patiently as it is critical to resolving the issue. 

 

Hope this helps. Let me know how it goes. 😉

Barachiel
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.