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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- printing with smears/smudges/marks

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12-20-2018 08:19 AM
Hello.
I have had this printer a while and not had any issues as of yet.
Lately when printing anything it always seems to smear or smudge, or do something else, if i print the same document numerous times its always different where smears or smudges appear, rarely i will get a clean document.
I have cleaned the cartridges and done all the alignment tools etc
My cartridges have plenty of ink
Please help
Thank you
Here is a photo of what i mean
12-21-2018 03:46 PM
Good Day. A warm welcome to the HP community.
I reviewed the case regarding issues with the printer. I will be delighted to assist you here.
Superb description and terrific observations made before posting. Kudos to you for that. 😉
Follow this document which will provide you step by step instructions. By the end of the document I'm sure the issue would be resolved. 🙂
This should do the trick for you.Please perform all these steps patiently as it is critical to resolving the issue.
Hope this helps. Let me know how it goes. 😉
Barachiel
I am an HP Employee