pro9120e says printer is off line how to get printer online

[thomasmulvihill]

Says printerjetpro 9120 is off line how do you get it online, 2jobs stuck in queue

[Kuroi_Kenshi]

Hi @thomasmulvihill,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Printer Connection:

• Wireless Network: Ensure the printer is connected to your Wi-Fi network. The wireless icon on the printer should be steady, not blinking.
• Wired Connection: If using Ethernet, ensure the cable is securely connected to both the printer and the router.

Restart Devices:

• Printer: Turn off the printer, wait for about 10 seconds, then turn it back on.
• Computer: Restart your computer to re-establish a connection with the printer.

Set the Printer as Default:

• On your computer, go to "Devices and Printers" in the Control Panel (Windows) or "Printers & Scanners" (macOS).
• Right-click on your printer icon and select "Set as Default Printer."

Delete Pending Print Jobs:

• Open the "Printer Queue" from the printer icon in "Devices and Printers."
• Right-click on any stuck jobs and select "Cancel."

Update Printer Status:

• Right-click on the printer icon in "Devices and Printers" and ensure "Use Printer Offline" is unchecked.

Reinstall Printer Drivers:

• Visit the HP Support Page to download the latest drivers and firmware for your printer model.
• Uninstall existing drivers and reinstall the updated ones.

Run HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor tool to automatically detect and resolve any issues.

Check Network Settings:

• Print a network configuration page using the printer's control panel to verify settings or detect issues.
• Ensure that the printer's IP address matches the one configured in your computer's printer settings.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,