problem printing

[DXannyboy]

Printer will not print although it will print test page . Diagnostic test does not show any problems . WiFi blue is solid blue . Have tried so many solutions unsuccessfully  and am completely baffled and frustrated

[zoey7886]

@DXannyboy, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your HP DeskJet 2810e Printing Issues on Windows 11! 

We're thrilled to have the opportunity to assist you and provide a solution.  

To resolve the issue where your HP DeskJet 2810e All-in-One Printer is not printing despite successfully printing a test page, follow these detailed steps:

Ensure Printer is Set as Default:

• Go to 'Control Panel' --> 'Devices and Printers'.
• Right-click on your HP DeskJet 2810e and select 'Set as Default Printer'.

Clear Print Queue:

• Go to 'Control Panel' --> 'Devices and Printers'.
• Double-click on your printer, then click 'See what's printing'.
• Right-click on each pending job and click 'Cancel'.

Restart Print Spooler Service:

• Type 'Services' in the Windows search bar and open the Services app.
• Find 'Print Spooler' in the list, right-click on it, and select 'Restart'.

Update Printer Driver:

• Go to the HP Support website and download the latest driver for your printer model.
• Install the driver and restart your computer.

Run HP Print and Scan Doctor:

• Download the HP Print and Scan Doctor from the HP website.
• Run the tool and follow the on-screen instructions to diagnose and resolve print issues.

Check Wireless Connection:

• Ensure your printer is connected to the same Wi-Fi network as your computer.
• Print a network configuration report to verify connection details.

Reinstall Printer:

• Go to 'Control Panel' --> 'Devices and Printers'.
• Right-click on your HP DeskJet 2810e and select 'Remove device'.
• Unplug the printer's power cable and reconnect it after a minute.
• Add the printer again by following 'Add a printer or scanner' in 'Devices and Printers'.

Hope this helps!  

Take care, and have an amazing day!  

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Regards,