problem with my HP Printer 6075

[Rick1437]

My printer is flashing E 3 and I have checked for paper jamb and cleaned the ink cartridge heads and that did not help

[Sneha_01]

Hi @Rick1437,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error code "E3" on your HP Envy 6075 printer indicates a carriage jam. Here are some steps to troubleshoot and resolve the issue:

Step 1: Check for Paper Jams

1. Turn Off the Printer:
   • Press the power button to turn off the printer.
2. Check the Input Tray:
   • Remove any loose or jammed paper from the input tray.
3. Check the Output Tray:
   • Remove any jammed paper from the output tray area.
4. Open the Ink Cartridge Access Area:
   • Lift the top cover of the printer to access the ink cartridge area.
   • Check for any paper or objects obstructing the carriage path.
   • Gently remove any jammed paper or objects you find.
5. Close the Ink Cartridge Access Area:
   • Once you've ensured the area is clear, close the cover.

Step 2: Check the Carriage Path

1. Manually Move the Carriage:
   • With the printer off, open the ink cartridge access area again.
   • Gently move the carriage (where the ink cartridges sit) to the left and right to ensure it moves freely.
   • Look for any obstructions in the path of the carriage and remove them if found.
2. Inspect the Ink Cartridges:
   • Make sure the ink cartridges are properly installed.
   • Remove and reinsert the ink cartridges to ensure they are seated correctly.

Step 3: Restart the Printer

1. Turn On the Printer:
   • Close all covers and turn the printer back on.
   • Listen for any unusual noises and watch for the error code.

Step 4: Reset the Printer

1. Unplug the Printer:
   • While the printer is on, unplug the power cord from the back of the printer and from the wall outlet.
2. Wait 60 Seconds:
   • Leave the printer unplugged for at least 60 seconds.
3. Plug the Printer Back In:
   • Reconnect the power cord to the printer and the wall outlet.
   • Turn on the printer and check if the error persists.

Step 5: Clean the Printer Rollers

1. Access the Rollers:
   • Refer to your printer's manual to locate and access the rollers inside the printer.
2. Clean the Rollers:
   • Use a lint-free cloth lightly moistened with distilled water to clean the rollers.
   • Rotate the rollers manually to ensure thorough cleaning.
3. Dry the Rollers:
   • Allow the rollers to dry completely before closing the printer.

Step 6: Update the Printer Firmware

1. Check for Firmware Updates:
   • Visit the HP Support website and search for firmware updates for your printer model.
2. Download and Install Updates:
   • Follow the instructions to download and install any available firmware updates.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support