problems printing jpg or clipart

[MikeBGill]

Printing from Word only the Left hand side of a jpeg or clipart is printed, if I plug in my old epsom printer it prints correctly.

[atharva_gp]

@MikeBGill,

Thanks for reaching out to the HP Support community!

• The JPEG and clipart are they within the margins on the word document?
• have you tried printing a different document or from a different application other than 'word'? Do they print fine?

Let's try uninstalling the printer and re-installing the printer driver. This may fix the issue.

• In Windows, search for 'Control Panel' and open 'Programs' or 'Programs and features' and select 'Uninstall a Program'.
• Select your HP Printer.
• Select Uninstall.
• In Windows, search for 'Control Panel' and look for 'View devices and printers'option under 'Hardware and Sound'.
• In the Devices and Printers window look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'.
• Open up the run command with the "Windows key + R" key combo.
• Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)
• Click on the "Drivers" tab.
• Look for HP Printer driver. If you see it Click on it and click Remove at the bottom.
• Select Ok.
• Select Apply and Ok on the Print Server Properties windows.
• Close Devices and Printers.
• Open up the run command with the "Windows key + R" key combo.
• Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart the computer.
• Download the printer driver and install it from this link or manually search for drivers from https://support.hp.com/us-en/drivers/printers.
• Open the downloaded file, follow onscreen instructions and complete installation
• Try printing from your PC again.

Let me know if this helps. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping.

[MikeBGill]

Thank you. Your suggestions did not solve the problem. In fact I filled an A4 page with random type, placed a jpeg in the middle of the print and when I printed all of the type printed correctly but the jpeg still had lost the right hand one third.

So I opened the file in word, clicked on the jpeg which brought up the FORMAT tab  and then found that if I change any of the settings then it would print correctly, even changing the setting from what I wanted to something else and then back again appears to work, very very strange but at least now I can print images

[atharva_gp]

@MikeBGill,

Great to hear that you can now print the images.

And thank you for sharing the steps with us so that it will be useful for other members visiting the community.

Please feel free to reach us back if you need any further assistance

Cheers!