problems printing

[davreron21]

hi i am having problems printing its just giving me an error message or says printer is offline which it is not thanks in advance.

[DavidSMP · Accepted solution]

Hi @davreron21,

Thanks for stopping by the HP community. A very good day to you. 🙂 I reviewed the post regarding printer offline issues.Superb analysis and brilliant diagnosis of the issue before posting. 🙂 Kudos to you on that score. 🙂

To assist you with accurate information I would require more information regarding this.

• Did this happen after a recent Software or operating system update?
• What is the operating system installed on the computer? Is it Windows or Mac?
• Please furnish the operating system version also to assist you better.

For now please try all the prescribed steps for printer offline issues.

• Link for printer offline issues if the operating system is Windows: http://hp.care/2tvYj4f
•  
• Link for printer offline issues for Mac OS: http://hp.care/2tvjsvy

Please perform all these steps patiently as it is critical to resolving the issue. It will definitely fix the issue for you.

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!

[DavidSMP]

Hi @davreron21,

It has been a fabulous experience working with you. 🙂 I thank you greatly for accepting this as a solution. 🙂 You've been simply amazing with your technical expertise and thanks again for giving me the privilege to share this platform with you. 🙂

I hope the unit works great and stays healthy for a long time. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

Please take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂