problems with HP OfficeJet Pro 6978

[jmorlock]

My Office Jet Pro 6978 will not print items sent to it. I get a message of "there is a problem with the printer or print system. Turn the printer off then on; If you continue to get this message, contact HP. Ox6100004a

[praveen196]

@jmorlock Welcome to HP Community!

 I understand there is paper jam error although there isn't any paper jammed,

Don't worry as I'll be glad to help you, although, to provide an accurate solution, I'll need a few more details to dissect your concern: 

Did you check if there is any paper stuck inside the printer, such as the ADF or the ink cartridge access area?

Have you attempted to clean the paper feed rollers?

Are you able to move the carriage freely?

In the meantime, please follow the below steps:

Step 1: Clear jammed paper from the input tray, ink cartridge access area and/or the automatic document feeder.

Step 2: Make sure the carriage can move freely

Make sure the carriage moves freely across the width of the printer.

Step 3: Clean the paper feed rollers

Dust, paper fiber, and other debris might accumulate on the paper feed rollers and cause paper jams and paper feed issues. Clean the rollers inside the printer, and then try to print again.

Gather the following materials:

• A lint-free cloth

• Distilled, filtered, or bottled water (tap water might damage the printer)

Click here for more details and step by step instructions.

HP OfficeJet Pro 6900 Printers - 'Carriage Jam' Error

HP OfficeJet Pro 6900 Printers - 'Printer Failure' '0x610000f6' or '0x61xxxxxx' Error

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[jmorlock]

I've tried everything suggested, and I'm still getting the same Printer Failure -- Paper Jam error. Can't print items on the device. Any advice about a next step?

[praveen196]

@jmorlock

Thank you for the update.

In that case, I would suggest you contact our phone support and check for the support option.

Here is how you can get in touch with phone support.
 

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.
 

Have a nice day!!