"0XB865563E" error code

[Vince12345]

Hi, I'm getting an error displayed on my printer's screen, and it becomes irresponsive:

ERROR CODE 0XB865563E

I've tried unplugging for 10 minutes, removing and replacing the paper, removing and replacing the cartridges.

But when I power up the printer, I'm getting this error after about 1 minute.

What should I do?

[zoey7886]

@Vince12345, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding an error code! 

We're thrilled to have the opportunity to assist you and provide a solution.  

The 0XB865563E error on your HP OfficeJet 4930 printer typically indicates a hardware or firmware issue. Since you've already tried power cycling, checking the paper, and reseating the cartridges, follow these additional troubleshooting steps:

Perform a Hard Reset

1. Turn off the printer and disconnect the power cable from the back of the printer.
2. Unplug the power cable from the wall outlet and wait for at least 60 seconds.
3. Press and hold the Power button on the printer for 15 seconds to drain residual power.
4. Reconnect the power cable directly to the wall outlet (avoid power strips or surge protectors).
5. Turn the printer back on and check if the error persists.

Check for Firmware Updates

If the printer turns on without the error, update its firmware:

1. On your Windows 11 PC, go to HP Support and enter your printer model.
2. Download and install the latest firmware update for your HP OfficeJet 4930.

Check the Cartridges

If the issue continues, it could be related to the ink cartridges:

1. Remove all ink cartridges from the printer.
2. Inspect the cartridge contacts (gold-colored chips) for dust or damage. Clean them with a dry lint-free cloth.
3. Reinsert the cartridges and ensure they are properly seated.
4. Restart the printer.

Try Starting Without Cartridges

1. Remove the cartridges and restart the printer without them.
2. If the printer powers up without the error, reinsert the cartridges one at a time to identify if a faulty cartridge is causing the issue. 

Hope this helps!

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[Akhi_H]

Hope you're having an amazing day! We wanted to follow up on the technical issue we tackled earlier. Are you all set and issue-free? 

If you encounter any more hiccups or have questions, please don't hesitate to reach out. We're here to help and support you every step of the way! 

We'll be archiving this case, but feel free to respond to this thread anytime to continue the conversation. 

If our solution hit the spot, please click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left as that would make our day! 

Take care, and have an incredible day ahead! 

Regards, 

Akhi_H

[Vince12345]

Hi, I've trying everything you suggested, but without success. After about a minute the printer is displaying this error.

However, I've discovered that if I disable the WIFI, then the error will go away, and I'm then able to print using the USB connection.

So I would say there is something wrong with the WIFI hardware

[zoey7886]

@Vince12345, Thanks for your update!

Please try this step as well:

Reset the Printer’s Network Settings

• On the printer's control panel, go to Setup > Network Settings > Restore Network Defaults and confirm the reset.
• Restart the printer and try reconnecting to Wi-Fi.

Let me know how it goes!

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[Vince12345]

Hi Zoey,

I followed your instructions, but once the printer reconnects to the WIFI, it shows the error again 😞