• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎03-18-2023 06:26 PM - edited ‎03-18-2023 06:54 PM

HP Recommended
Product: m209w

Out of nowhere, my M209dw LaserJet printer has started flashing an amber light. When I log into the SmartApp, I see an error message saying "Printer Cannot Print" with no other information. However, the diagnostic tool in SmartApp does not find any problems. Similarly, when I print the information page, all it says is: "A problem has occurred and you will be unable to print, except for printer reports, until the issue is resolved." 

 

I am using a Mac. The printer is connected to wifi (in fact, the printed information page confirms this). 

 

Only other potential clue is that when I log into HPSmart in the browser, it indicates that my printer has not synced with my account since late December; and when I try to sync by clicking the "reset" button, it says my printer is not connected (even though it is).

 

Has anyone been able to find a solution to this type of issue? I am going on hour 4 of trying to print a single page and have been unable to find anything that tells me what is actually wrong. I am this close to chucking my printer in the trash and never buying another HP product.

Tags (1)
Category:
10 people had the same question
2 REPLIES 2

‎03-18-2023 08:00 PM

HP Recommended

If you are subscribed to  instant ink you need to resolve the communication issue, that is your problem. Without communication you are able to print a few pages nut then the printer will stop until it is able to connect. 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎03-18-2023 08:30 PM - edited ‎03-18-2023 08:31 PM

HP Recommended

OK. Any ideas on how to fix the communication problem when every diagnostic I can find indicates that my printer is connected?

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.