"Cartridges appear to be damaged" message after installing new original HP cartriges.

[Flo14]

After replacing the black 950 setup cartridge with a new original 950XL the following message appeared:

"One or more cartridges appear to be damaged. Remove them and replace with new cartridges."

All 3 cartridges (M, C, Y) are original hp 951 and only a couple dozen pages old!

• Steps outlined in https://h30434.www3.hp.com/t5/Inkjet-Printing/HP-Officejet-Pro-8620-One-or-more-cartridges-appear-to... didn't resolve the problem. However, I couldn't try out the HP Web Jetadmin tool as I work with MAC OS.
• I haven't installed any 3rd party firmware yet. https://inkjet411.com/?page_id=5769

Thank you for your help.

[Kumar0307]

Hi @Flo14

Welcome to the HP Support Community. I understand you are not able to print due to ink cartridge error. I'd be happy to assist you.

If you have tried the steps mentioned in this document and the issue persists, please reach out to the HP Support in your region regarding the service options as this is a hardware failure.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Flo14]

Thank you for your help. Sadly, the problem isn't resolved yet.

I sent you a PM.

[Kumar0307]

@Flo14, thank you for the response.

If you have tried the steps and the issue persists, it is a hardware failure. Kindly contact the HP Support in your region regarding the service options for your printer. 

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

Keep me posted for any other assistance.