"Check your account. A problem has occurred with your HP account and you will be unable to print ver

[ughi]

My print is blocked from printing, there is a flashing exclamation mark sign under WIFI icon.

I suspect that the reason is this message: "Check your account. A problem has occurred with your HP account and you will be unable to print very soon." 

I reset the printer to factory setting and back, I deleted the printer from the account and then added again.

Nothing works.

[A_Gayathri]

Hi @ughi,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you’re having trouble with your HP account affecting your ability to print with the HP LaserJet MFP M140we. Here’s a step-by-step guide to address this issue:

Check Your HP Account Status:

• Visit HP Smart and sign in to your HP account.
• Check for any notifications or messages about account issues.
• Ensure your HP account is in good standing and that there are no pending issues or required updates.

Verify Printer Registration:

• Open the HP Smart app on your computer or mobile device.
• Go to the 'Printers' section and make sure your HP LaserJet MFP M140we is correctly added and registered.
• Remove the printer from the app, restart your devices, and then add the printer again.

Update HP Smart App:

• Make sure you have the latest version of the HP Smart app installed.
• If not, update the app via the Microsoft Store or your device’s app store.

Check Network Connection:

• Ensure that your printer is properly connected to your WiFi network.
• Reboot your router, printer, and computer to refresh network connections.
• Verify the printer is on the same network as your computer.

Reinstall Printer Drivers:

• Download the latest drivers for your HP LaserJet MFP M140we from the HP Support website.
• Uninstall any existing printer drivers from your system.
• Reinstall the drivers and configure the printer.

Refer to this document: HP LaserJet MFP M140we Printer User manual 

I hope this helps. 

Take care and have a good day.

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