"Check your account" Error

[Lks2377]

NOTE: My OS is MacOS Ventura 13.1 (but this version of OS was not even in the list above!)

Hi, 

I've been dealing with this issue for several hours now so I am getting more and more frustrated. The printer keeps returning the same error message:

"Check your account. A problem has occurred with your HP account and you will be unable to print very soon unless the issue is resolved. To learn more, open the HP Smart app or visit www.hpsmart.com and sign in to your account".

Needless to say that neither opening the HP Smart app nor visiting hpsmart.com has been of any help. It has all started after replacing the cartridge for the first time after buying the printer (n.b. cartridge is original from HP, correct version etc.). I have also noticed here in the discussions that often times a connection with "Instant Ink" service has been mentioned.

TO SAVE UP SOME TIME, PLEASE NOTE THAT I HAVE NEVER SUBSCRIBED TO INSTANT INK SERVICE. Therefore I do not think this could be the issue.

Can anyone help me with that please? 

[Rainbow23]

Hi @Lks2377.

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

I see that you are getting error message to check instant ink account. I also see that you have not subscribed to instant ink.

Please follow the steps listed below to remove and set up web services:
1. Open the embedded web server (EWS):
a. Find out the IP address or hostname of the printer by pressing the Information button (i) to print an Information page.
NOTE: The printer must be on a network and must have an IP address.
b. In a supported web browser on your computer, type the IP address or hostname assigned to the printer. For example, if the IP address is 123.123.123.123, type the following address into the web browser: http://123.123.123.123.
2. Click the Web Services tab, and then click Remove Web Services in the Web Services Settings section.
3. Click Remove Web Services.
4. Click Yes to remove Web Services from your printer. 

You may also refer to this document to turn off web services: https://support.hp.com/in-en/document/c04808536 

I hope this helps.

Have a nice day ahead.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Lks2377]

Hi @Rainbow23,

Thank you for your response. However, the issue still pertains. I did not have Web Services enabled to begin with; it follows that I could not remove them from the settings section either.

Do you have any idea what else might work? 

Thank you.

[Lks2377]

To follow up:

Now, it does not show the "check your account" error anymore BUT rather "printer setup incomplete". I honestly don't know what to do as it seems to me that I now tried everything. I've tried to re-install the printer repeatedly but to no avail. 

[Rainbow23]

Hi @Lks2377,

I suggest that you uninstall and reinstall HP Smart App:

Step 1: Uninstall HP Smart App.

1. Navigate to and open Settings

2. Select Apps or Application Manager from the device Settings

3. Select HP Smart

4. Select Uninstall

Step 2: Reinstall HP Smart App.

1. Download the HP Smart app from 123.hp.com (Android, Apple iOS, iPad OS), 

or HP Smart - Microsoft Store (Windows), 

or HP Smart - Mac App Store (Mac).

2. Open the HP Smart app.

3. The app searches for recently installed printers.

- If your printer displays, click it. If you are setting up a new printer, it might display with Set-Up under the name.

- If your printer does not display, click the Plus sign, and then follow the on-screen prompts to add your printer or set up a new printer.

You may also refer to this HP document: https://support.hp.com/in-en/document/ish_1716406-1413451-16 

Let me know if this helps and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Lks2377]

Thank you for your message. I have tried re-installing the app already but it was of no help.

[Rainbow23]

Hi @Lks2377,

This issue might require one on one interaction to fix it.

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

Take care and have a great day ahead! 

[ClearyBuilding]

Was there a solution for this I have multiple printers with this exact problem?

[Lks2377]

Unfortunately not.

[Lks2377]

For the record -> it helped to "restore default settings" in the printer administration and then to set up the printer again.