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‎03-02-2022 02:41 PM

HP Recommended
Product: HP Color LaserJet Pro MFP M477fnw
Operating System: macOS 12.0 Monterey

I cannot print to my HP Laserjet Pro MFP477fnw from my brand-new MacBook Pro with M1 Pro Silicon chip and running the latest MacOS Monterey 12.2.1. Every time I try to print a document, the "Filter failed" error message shows up and the printer is "paused". I have tried hundred different ways to get it to work, and unfortunately there is no real solution out there from HP's side. I also downloaded the HP Smart application, but that has not helped either. HP Firmware Update cannot be installed becauseMacOS Safari does not get a valid certificate from HP to guarantee there is no malware enbedded. It is a real pain, and I need help! 

 

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1 ACCEPTED SOLUTION

Accepted Solutions

‎03-14-2022 07:14 PM

HP Recommended

I was able to solve this problem by disabling the IPV6 on the HP LaserJet printer directly. All of a sudden the jobs came out without problem. 

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1 REPLY 1

‎03-14-2022 07:14 PM

HP Recommended

I was able to solve this problem by disabling the IPV6 on the HP LaserJet printer directly. All of a sudden the jobs came out without problem. 

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