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HP Photosmart 6520 e-All-in-One Printer
Microsoft Windows 10 (32-bit)

I want to clean the printhead, and all of a sudden I get that error. No matter what I've done (reset it, unplug and replug cables, replace cartridges, fix the u-shaped piece on the microchip), it still shows that error. What do I do now?

1 REPLY 1
HP Recommended

Hi @AriVoided,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

I understand that you are facing issues with your HP Photosmart 6520 e-All-in-One Printer wherein you get a message "Ink cartridge door open”. 

 

This issue could occur if the cartridge door sensor is damaged.

 

This might require one on one interaction to fix the issue

 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-Moderator
I am an HP Employee

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