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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- "Print on both sides instructions" pops up

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06-09-2020 01:44 AM
Hi,
"Print on both sides instructions" window pops up every time I try to print on the both sides.
I used to print on both sides without this message appearing - the printer would proceed printing on the second side automatically.
How can I avoid the message?
06-12-2020 01:52 PM
@zenitpodedit Here's how you can turn off that pop-up:
1. From the Start menu or the Start screen and open Devices and Printers. Select any printer and then click "Print server properties" at the top of the window.
2. Click on the Advanced tab.
3. Clear the Show Informational Notifications for Local Printers option.
4. Clear the Show Informational Notifications for Network Printers option (if applicable)
5. Click OK.
If that doesn't work, you may need to remove the printer driver and use the windows built-in driver instead:
1.) In Windows, search for and open Programs and features
2.) Select your HP Printer
3.) Select Uninstall
4.) In Windows, search for and open Devices and printers
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device'
6.) Open up the run command with the "Windows key + R" key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s")
8.) Click on the "Drivers" tab
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom
10.) Select Ok
11.) Select Apply and Ok on the Print Server Properties windows
12.) Close Devices and Printers
Then, Click here to access the HP website, find the drivers compatible with your windows and install it.
If the issue persists, please go ahead and install the windows built-in drivers:
If a full feature driver from HP is not available for your printer, you must install the built-in print driver. A full feature driver for one or more Windows versions is not available for your printer, either from the CD that shipped with your printer or from the HP website.
NOTE:
Where is the download button? The HP print driver is built into the Windows operating system or is installed through the Windows Update feature on your computer. You do not need to download anything from a website in order to print, scan, or fax.
See the Frequently asked questions in this document for additional information, including how to scan using this driver.
FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: Click here
(By the end of this article all the issues should be resolved)
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Riddle_Decipher
I am an HP Employee
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