"Printer Failure-"problem with the printer or ink system". I tried everything

[HJBirdie]

I changed my black ink cartridge and finally got the printer to accept it.  After every conceivable maneuver, the printer continues to say:  There is a problem with the prnter or ink system.  Turn printer off then on.  If problem persists, contact HP. 

I have turned it on and off innumerable times.  I have disconnected the power cord, then reconnected it.  Printer will not print. 

[Barachiel]

@HJBirdie

Good Day. A warm welcome to the HP community. 

I reviewed the case regarding issues with the computer crashes randomly. I will be delighted to assist you here.  

Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 😉 

However I would request you to try performing the steps given below:

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

If your printer is connected wireless, make sure to temporary connect the device with USB and then follow the link to check for the latest firmware update if available for your printer, using this website. 

For further assistance, please follow the steps suggested in the support document for - Ink System Failure' or '0x ...' Error Code Displays - Click here

This should do the trick for you.Please perform all these steps patiently as it is critical to resolving the issue. 

The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂  

Hope this helps. Let me know how it goes. 😉

[HJBirdie · Accepted solution]

Thank you very much. It appears that my problem was that 1 of my ink cartridges was not full enough to allow priming of the printer. I replaced all the cardiges, and now the printer works. However I shall keep your response for future reference. Thanks again.

[Barachiel]

@HJBirdie

Thank you for the update,

I appreciate your time and efforts, 

I'm glad you found the solution for this concern.

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

And select Accepted as solution in the right hand top corner.

Take care now and do have a fabulous week ahead. 🙂

[HJBirdie]

👍
Accepted as solution

[Barachiel]

@HJBirdie

Thanks again. !!!! 👍