"Printer failure - contact HP"

[rjgebhardt]

Device will not print. The message on the screen reads 

I have turned on and off several times. Scan works, so it is not a network problem. 

[Jeet_singh · Accepted solution]

Hi @rjgebhardt,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are getting an error message on your Printer screen. Don't worry as I have a few suggestions which should help you resolve this issue.

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any changes on the printer before the issue started?

Did you try to perform a Reset Printing System on Mac?

Have you checked any HP articles with a solution to your scenario?

In the meantime, let's try these steps here: 

Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

If the issue persists, I would suggest here is to follow all the steps suggested in the support document for - HP Printers - 'Ink System Failure' or '0x ...' Error Code Displays

Let me know if those steps worked for you.

If they did, that’s awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

[rjgebhardt]

Jeet, I cleaned the printer head and now it works. Thanks. 

I wanted to alert HP that I also received a private message with the HP logo offering to help me with the problem if I called 818 660 0765. The person who answered said he is a licensed HP technician, Employer ID 16000_j. He asked to access to my computer desktop, and then said the solution would cost $220, and wanted payment online. When I asked for an invoice he said he could not do that. 

[Jeet_singh]

Hi @rjgebhardt,

Thank you for the update,
I appreciate your time and efforts, 

I'm glad I could contribute towards resolving the issue and finding the solution you were looking for.
Thanks for taking the time to let the community know about the solution.

Regarding the call, HP never contacts customers to provide unsolicited technical support. If you receive an unexpected call claiming to be from HP, you should hang up.

For more details, please visit this link: HP Fraud Alert: Protecting Yourself from Scams

If you need any assistance, please don't hesitate to reach out to us again.

You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.
And mark my post as Accepted Solution to help others find a similar solution as you have.

Take care now and do have a fabulous week ahead. 🙂
Regards,

[angiemn3]

I have the same problem as stated above. I have gone through all the steps and still have the "print failure" and "There is a problem with the printer of ink system. Turn printer off then on. if problem persists contact HP "

I have turned it off and then back on  waiting 5 min. 

I have taken the printer head out and checked the track for paper or anything that could cause a problem.

I have taken out all the ink and shut down the unit from both the wall and unit. 

I have updated firmware from windows

other info... the printer was in use just moments before I got the error message. I have not added any software, hardware, or made any changes. I have form time to time had an issue of it not printing  something until i unplugged it and turned it back on. I would say 1 in 20 times that I used it that would happen during the last year or so. 

[Voloney]

No it still doesn't work

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!

Thank you