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‎11-19-2021 11:07 AM

HP Recommended
Product: HP Officejet Pro 8600 Plus
Operating System: macOS 11.0 Big Sur

Help!  I am getting the message "Printer Failure - There is a problem with the printer or ink system.  Turn printer off, then on.  If problem persists, call HP." on my Officejet Pro 8600 Plus.

Tried this multiple times.  Also tried as per forum, pull the plug first before turning off.  Also tried reseating the printhead 3x as per  https://support.hp.com/us-en/product/hp-officejet-pro-8600-e-all-in-one-printer-series-n911/4322914/...

Can't update printer firmware as I can't get out of the Printer Failure message.  Problem persists.   Any other suggestions?  

Category:
6 people had the same question
1 REPLY 1

‎11-22-2021 11:18 AM

HP Recommended

@Jill541

 

Welcome to the HP Support Community.

 

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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