"Remove and reinstall the indicated ink cartridge - Black Envy 7855

[GrayWolf2]

I keep getting the "Remove and reinstall the indicated cartridge making sure it is correctly installed. I have removed and reinstalled it several times, cleaned the contacts with a lint free cloth, reset the printer and still get the error. This is a new black 64CL cartridge that I successfully printed with. I am very frustrated because I am trying to print our holiday letter to send out before Christmas. Please advise!

[Kumar0307]

@kiki79, Welcome to the HP Support Community! I’m here to help.

I understand the black ink cartridge is not working. I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

• Make sure you use HP ink cartridges. HP cannot guarantee the functionality of non-HP ink cartridges.

Check if the ink cartridges are properly inserted in the printer, you may refer to - Replace HP inkjet printer cartridges

Kindly perform the steps mentioned in this document - Ink cartridge error

Insert the old ink cartridge and check for the error. If no error, then the new one is defective

If the error persists with 2 different ink cartridges, it could be an issue with the printer.

Please reach out to the HP Technical Support team in your region regarding the replacement options for the defective HP ink cartridges or the printer. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!