"Supply System Problem" error

[YankeeLima]

I recently replaced the ink cartridges of my HP printer and i keep getting a "Supply System Problem" error that lists the magenta we have color cartridges that will not clear. I have been all over the forums here and tried each of the different solutions to no avail. The printer (9010 model) is about a year old and is barely used, so Im at a loss at what to do. 

[Garp_senchau]

@YankeeLima,

Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Restart the Printer and Computer

• Turn off the printer. Unplug the power cord from the printer and the wall outlet.
• Wait for at least 60 seconds. Plug the power cord back in and turn on the printer.

Run HP Print and Scan Doctor:

• Download and run the HP Print and Scan Doctor tool. Follow the prompts to diagnose and fix common printing issues.

Update Printer Firmware

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

Also, you may refer these documents for further troubleshooting:

Print system problem

Ink system failure

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,