"This Printer Is Not Designed To Use Continuous Ink Systems"

[AWilson-TT]

The message came up "This printer is not designed to use continuous ink systems." To resume printing, remove continuous ink system and install original HP (or compatible) cartridges. They are HP cartridges, 962 and 962XL. I don't know what steps I can take to resolve this.

As of 05-09-2025, this has also happened with an HP Office Jet Pro 8710. They were using non-brand cartridges. The "Y" cartridge was affected. I could not upgrade the firmware because either the printer wouldn't respond because of the "bad" ink cartridge and it wouldn't respond when the cartridge was missing. I had performed the steps mentioned in another post with no results.

[Garp_senchau]

@AWilson-TT, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Restart the Printer

1. Turn off the printer.
2. Unplug the power cord from the back of the printer.
3. Remove the cartridges.
4. Press and hold the power button for 30 seconds.
5. Plug the power cord back in.
6. Wai for few minutes and then insert the cartridges (let printer prompt for cartridges)
7. Turn on the printer

Run HP Print and Scan Doctor (Windows only):

• Download and run the HP Print and Scan Doctor tool. Follow the prompts to diagnose and fix common printing issues.

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

Also, refer to this guide: HP Printers - 'Incompatible Cartridges. This Printer is Not Designed to Use Continuous Ink Systems' ...

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,